Terms and Shipping Information

General Policies – (Individual product policies below)

Website

• All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice.
• You are aware that there may be inaccuracies or errors and Kitchens By Remote will not be liable for these inaccuracies or errors to the fullest extent permitted by law.
• Your use of this website is at your own risk and Kitchens By Remote shall not be held liable.
• This site may link to other websites that provide information for the user; however, this does not mean that Kitchens By Remote endorses that site. Kitchens By Remote does not have any control over these sites and they are intended for informational use only.
• Your use of this website is subject to the laws of the United States.
• The entire liability of Kitchens By Remote and its suppliers for any and all reasons shall be limited to the amount actually paid to Kitchens By Remote. In no event shall Kitchens By Remote be liable for any indirect, incidental, consequential, or special damages.

Free Shipping Policies

Kitchens By Remote reserves the right to change the free shipping promotion requirements at any time prior to purchase. Free shipping currently is available for the following products:

• Cabinet Orders over $2,500.00 including:
  • Full Frame Assembled cabinets and cabinet accessories
• Accessory Orders (Does not include cabinet accessories) over $149.00 including:
  • Rev-a-Shelf accessories
• Hardware Orders over $49.00
• Sink Orders – All receive free shipping
• Sample Doors – All receive free ground shipping. Overnight and 2nd Day shipping available for an additional charge. All return shipping is free, with an included prepaid label.

Ordering Policies

• If you use Kitchens By Remote, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept all responsibility for all activities that occur under your account. You must be of legal age to make any purchases on the Kitchens By Remote website. You agree that all information that is entered into the system is true to the best of your knowledge. Kitchens By Remote reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
• Kitchens By Remote hours are Monday – Friday from 8:00am – 5:00pm (CST) at (307) 222-2427 or [email protected].
• A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
• All online orders are final. It’s the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
• All online orders from Kitchens By Remote are custom orders so we DO NOT accept order cancellations or returns. Exceptions are made on certain products. See product details below.
• All orders must include an 80% down payment to order, with the remaining 20% to be paid before the order is shipped to its final destination.
• Kitchens By Remote will not hold orders once they are placed. You will be required to accept the delivery in a normal time period.
• All approved refunds will take approximately 3-7 business days to reflect back on the credit card. All refunds will be issued to the original form of payment.
• Orders may be subject to tax. For purchases where sales tax is applicable, you will see the tax calculated on the checkout page prior to submitting your order. In addition, some states may require you to file Use Tax for online purchases. Check with your local taxing authority for additional details.
• If for any reason an item is out of stock, you will be notified via email with the item’s backorder status. All backorder shipping charges will be prepaid by Kitchens By Remote.
• Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

Tax, Regulatory Fees, and Tax Exemptions

• Orders may be subject to tax. For purchases where sales tax is applicable, you will see the tax calculated on the checkout page prior to submitting your order. In addition, some states may require you to file Use Tax for online purchases. Check with your local taxing authority for additional details.
• The seller has collected the simplified sellers’ use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
• Seller’s program account number is SSU-R010552374
• Go to the Alabama State Department of Revenue for more information.

Design Service Policies

• Kitchens By Remote offers a free design service to all our clients. We will help you design your project free of charge; however, it is the customer’s responsibility to verify all designs before making any purchases. Kitchens By Remote does not guarantee or take responsibility for any designs. All designs are based on customer preferences.
• Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information; we just need your name, email address, and phone number to get started.
• All designs are recommendations based on the information that we are given. All information must be submitted in writing, not verbally. By checking out and purchasing cabinets, the customer acknowledges that they have approved everything listed in the quote provided by Kitchens By Remote. If an order is received and the customer does not like the design, Kitchens By Remote will not be responsible to provide new cabinets.

Contractor Discount Policies

• Contractor discount is for licensed contractors and remodelers that are involved directly in the kitchen and bath industry. All applicants will be required to provide proof of an active business entity to be considered for the program.
• Kitchens By Remote reserves the right to determine the eligibility of all applicants based on the information provided.
• Kitchens By Remote reserves the right to change any or all details of the program at any time, without prior written notice. Contractor accounts may also be subject to reclassification at any time. Any questions regarding terms, conditions or eligibility may be submitted to [email protected].
• Not to be combined with other general advertised promotions. Advertised promotions will not apply to the contractor customer groups unless otherwise specified.
• All customer groups including contractors are subject to all other general terms and conditions.

Promotion Policies

• All sales, promotions, and coupon codes are subject to change without notice and only available on new purchases through Kitchens By Remote’s public website. Offer cannot be applied to previous purchases or combined with any other offer; additional exclusions may apply.
• Sale promotions and coupon codes may have limited restrictions depending on the promotion. Certain minimums may be required for the coupon code to be valid.

Product Policies

Kitchen Cabinet Policies

Delivery & Shipping

Standard In-Home Delivery – (FREE)

Kitchens By Remote offers an in-home delivery service that will allow our customers to enjoy the luxury of a first-class delivery made directly to their home.

• Timeframe – View the Map of the Standard In-Home Delivery general time frame for each state. Shipping lead times will vary due to the shipping logistics to different areas of the country. Order must be over $2,500 to qualify for the FREE shipping.
• All cabinet orders that consist of 5 cabinet boxes or more will be delivered via the Standard In-Home Delivery service. Kitchens By Remote will determine if the order contains 5 cabinet boxes or more.
• The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal that will be making the in-home delivery. Once the cabinets have been received by the terminal, you will receive an automated text alert followed by a call within 24 hours to arrange the in-home delivery. Standard messaging rates may apply. The delivery agent will not schedule a delivery appointment nor have a record of the delivery until they have physically received the cabinets. Delivery dates will be subject to the local terminal making the final delivery. The customer will have 10 calendar days to accept the delivery from the date they are contacted for scheduling. Customers that do not accept the order in 10 calendar days are responsible for daily storage fees. The customer will get an automated call the day/night before the delivery date to provide a 4-hour window delivery time-frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.
• The delivery crew is responsible to bring the cabinets into the first dry area of the home. The crew will not open the boxes unless there appears to be external damage that needs to be inspected. The crew is not responsible to stay while you open all the boxes, you have 30 days to report concealed damage.
• Deliveries will be made on a box truck that will consist of a crew of two team members. You can expect the crew members to greet you with respect, be in uniforms, examine the area that the cabinets will be carried to, and protect the delivery area.
• Delivery days will vary for each specific location. Deliveries are only made to certain areas on certain days of the week on the next available truck. If you would like to find out what days our trucks are in your area you may contact customer service and we will be happy to provide you with that information.

Restricted Area Home Delivery – (CALL FOR QUOTE)

• If your delivery location has additional restrictions and requires custom delivery not offered in the standard in-home delivery a quote will be provided. Special cases include but are not limited to: ferry or bridge toll, located in remote rural areas that our normal service doesn’t cover, densely urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and an available delivery agent. If you have questions about your delivery location please call Customer Service. If you place an order and we determine the area is not serviced by our standard in-home delivery we will contact you at that point to give you a quote.

Rush Order Delivery

• To Qualify: An order can only consist of 8 total items or less (including multiple quantities of the same item), with no more than 2 cabinet boxes. If the requirements are met the order automatically qualifies for expedited manufacturing. Kitchens By Remote determines if the item is considered a cabinet box. If the order does not meet these requirements, it cannot be expedited. Some restrictions on certain items may apply. Larger items including but not limited to pantries, oven cabinets, base corner cabinets, and large skin panels will not qualify for expedited shipping due to manufacturing and shipping restraints. Certain locations will limit the delivery options available for particular items due to the nature and size of the products.
• All expedites will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes off the tailgate of the truck. Some restrictions may apply.

Replacement Order Delivery

• All claims that are approved will ship in 10-12 business days after the claim has been processed. All claims must be sent to the claims department with the appropriate photos. See the replacements page for more information.
• All replacement orders will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

General Shipping Policies

• Someone at least 18 years of age must be present to accept the cabinets.
• Customers must have an area ready to accept the cabinets that are clean, dry, and able to fit all the cabinets. The trucking companies will not help clear space for the cabinets.
• The driver will not unpack the cabinet boxes due to time restrictions; however, if a cabinet box appears to be damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
• Kitchens By Remote will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Kitchens By Remote control.
• Some items are shipped using a third-party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Kitchens By Remote. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
• Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
• Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues, etc., the delivery agent will call and reschedule. Kitchens By Remote is not responsible for lost time or wages due to a shipment being delayed.
• Kitchens By Remote will ship anywhere in the Continental United States that have normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

Receiving Policies

• CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible for checking and making sure that all items on the order sheet/packing list are delivered by the shipping company.
• All missing and visibly damaged items must be clearly marked on the driver’s paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver’s and the customer’s signature.
• The bill of lading (driver’s paperwork) indicates the number of cartons, not necessarily the number of items. You must check that all items on the order have been received before you sign the paperwork.
• After all boxes are received sign off on the driver’s paperwork. Once the customer signs off that all cabinets are received, Kitchens By Remote will not be responsible for missing items.

Missing Items Policies

• CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Kitchens By Remote immediately via our Claims Submission Form.
• Kitchens By Remote will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any back ordered items that you have already been notified about.
• Note that some items are packed together in a single box (for example trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

Damage/Defects Policies

• Please inspect all boxes for visible damage in the presence of the carrier representative, they will not wait for you to open every box. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to Kitchens By Remote immediately via our Claims Submission Form.
• Kitchens By Remote is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
• All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to Kitchens By Remote via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage. No claims will be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
• All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to Kitchens By Remote via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage.
• Clear photos showing the damage or defective items will be required to process any claim.
• IF THE CABINET OR CABINET ACCESSORY HAS ALREADY BEEN INSTALLED WE WILL NOT ACCEPT THE CLAIM OR REPLACE THE CABINET. Photos must be taken before the cabinets or parts are installed.
• All products verified correctly as defective will be shipped at no charge.
• If you have any questions or concerns, please contact us at 1-307-222-2427.

Cabinet Replacements

• Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 10-12 business days to ship.
• Kitchens By Remote will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Kitchens By Remote is not responsible for the assembly of the new part.
• Kitchens By Remote is not responsible for any additional fees incurred.

Return/Cancellation/Mistake Policies

• NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. Kitchens By Remote does not accept cancellation of orders or accept any returns, so please review all orders carefully.
• We offer free design services to help the customer buy with confidence; however, we do not accept any design-related responsibility.
• If a mistake is made during the checkout process, you may contact Kitchens By Remote via email at [email protected] immediately to try and resolve the issue; however, Kitchens By Remote reserves the right to deny any requests.

Sink Policies (ships in 2-3 business days)

• Sinks ship in 2-3 business days via FedEx or UPS ground shipping. Shipping is FREE on all sink orders. Sinks combined with other non-sink items may be charged a shipping fee.
• The customer does not need to be home to accept the delivery.
• Returns must be approved by Kitchens By Remote. Customer must SUBMIT RETURN REQUEST HERE for approval and return instructions. Customers will be subject to a 20% restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
• Any missing or damaged items must be reported within 3 business days of receiving the order.
• Once an order has been processed you cannot cancel the order.

Hardware Policies (ships in 2-5 business days)

General Policies

• Hardware ships in 2-5 business days via FedEx or UPS ground shipping. Shipping is FREE on all hardware orders over $49.00. Hardware combined with other non-hardware items may be charged a shipping fee.
• If Kitchens By Remote does not have the items in stock we will have them shipped directly from the manufacturer to the customer. This can add additional 1-5 business days to the overall shipping.
• Sometimes items are discontinued by the manufacturer and Kitchens By Remote is not notified. If you order an item that was discontinued Kitchens By Remote will refund your entire purchase and you will be notified via email.
• The customer does not need to be home to accept the delivery.
• Returns must be approved by Kitchens By Remote. Customer must SUBMIT RETURN REQUEST HERE for approval and return instructions. Customers will be subject to a 20% restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
• Any missing or damaged items must be reported within 3 business days of receiving the order.
• Once an order has been processed you cannot cancel the order.

Rev-a-Shelf Policies (ships in 2-5 business days)

General Policies

• Rev-a-Shelf items ship in 2-5 business days via FedEx ground shipping. Shipping is FREE on all Rev-a-Shelf orders over $149.00. Rev-a-Shelf items combined with other non Rev-a-Shelf items may be charged a shipping fee.
• Some Rev-a-Shelf items are special order only and will take 2-3 weeks for the item to ship. No returns on special order products. All special order products are marked on the product page.
• Sometimes items are discontinued by the manufacturer and Kitchens By Remote is not notified. If you order an item that was discontinued Kitchens By Remote will refund your entire purchase and you will be notified via email.
• The customer does not need to be home to accept the delivery.
• Returns must be approved by Kitchens By Remote. Customer must SUBMIT RETURN REQUEST HERE for approval and return instructions. Customers will be subject to a 20% restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
• Any missing or damaged items must be reported within 3 business days of receiving the order.
• Once an order has been processed you cannot cancel the order.

Sample Door Policies (same business day shipping before 3pm EST)

General Policies

• Sample door orders placed before 3 pm CST ship out the same business day via FedEx ground shipping. Ground shipping is FREE on all sample door orders. Overnight and 2nd Day shipping are available for an additional charge. Please note overnight orders will deliver the next business day and 2-day priority shipments will arrive in 2 business days. All orders must be placed before 3 pm CST to ship out the same business day. All return shipping is free, with an included prepaid label. Sample doors combined with other non-sample doors items may be charged a shipping fee.
• All doors must be returned in reusable, good condition, and in the original packaging and box. The doors much match the invoice in the box in order to receive a full refund.
• The customer does not need to be home to accept the delivery.
• If you return your door samples within 30 days of receiving the order, you will receive a 100% refund on your deposit, minus any expedited shipping fees paid at checkout. The shipping both to and from you is on us. Simply attach the new label included with your samples.
• Any missing or damaged items must be reported within 3 business days of receiving the order.
• Once an order has shipped you cannot cancel the order.

Disclaimer for Painted Wood Cabinetry

• Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets and are not unique to Kitchens By Remote.
• Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
• Joint lines also may occur due to the repeated impacts from normal everyday use.
• An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
• Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces, or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.

Pricing Disclaimer

• Kitchens By Remote reserves the right to change pricing without notice. Kitchens By Remote cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
• Kitchens By Remote accepts Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, and Coinbase. No personal checks, cashier’s checks, business checks, or money orders will be accepted.

Best Price Guarantee Policies

• Cashier’s check is committed to providing the best possible pricing to our customers. If you find a lower advertised price on an equivalent quality product from a competitor, Kitchens By Remote will beat that price by 5%.
• To request a Best-Price review, simply email the following information to [email protected]
  • Itemized detailed quote
  • Shipping/handling/delivery charges
  • Brand of cabinets
  • Product details
  • Delivery time frame
• Please use “Best Price Guarantee” in the subject line of the email. Only valid printed quotes are eligible for review. In the event no effective date is listed on the information, only quotes dated within the past thirty days will qualify for review.
• Kitchens By Remote reserves the right to make decisions on all Best-Price reviews, and the company’s decision on eligibility is final.
• The Best-Price Guarantee does not cover the following special circumstances
  • Competitors bonus
  • Contractor pricing
  • Special or free offers or promotions
  • Rebates
  • Financing offers
  • Clearance
  • Discontinued or closeout pricing
  • Special offers on used, returned, damaged, open box, or display merchandise items.
• Service contracts, installation, delivery, or assembly services are also not valid for review or comparison.
• Ready to Assemble (RTA) cabinets also do not qualify for this program.
• All pricing reviews and comparisons will be based on the final sales price. Kitchens By Remote will not automatically adjust or refund all or part of the final sales price without verification of competitor pricing.

Warranty Policy

• Kitchens By Remote hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery. Kitchens By Remote has the right to determine if the product is repairable or replaceable and does not include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by:
  • Improper handling
  • Storage
  • Installation
  • Assembly
  • Modifications or alterations to the product
  • Extreme temperatures
  • Intentional damage
  • Fire or water
  • Acts of nature
  • Harsh abrasive chemicals
  • Accidental misuse
  • Normal wear and tear.
• Cabinets are made of natural wood and may vary in texture, color, or wood grain, and exhibit subtle changes over time. These variations are considered natural and are not covered under the Kitchens By Remote warranty program.
• All warranty claims MUST be made via our Claims Submission Form and must have pictures along with a detailed description of the defects. After Kitchens By Remote reviews the claim within a 72 hour period or three business days, they will, at their discretion, determine to repair or replace the defective product. Kitchens By Remote will be responsible for all shipping and handling fees if a valid claim is approved.

Applicable Law

By using any Kitchens By Remote services, you agree that the laws of the state of Wyoming, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Kitchens By Remote. All disputes will be filed in Dodge county under Nebraska Law. All disputes must be mailed to 1704n N Bell St. Fremont, NE 68025. All emailed disputes will not be responded to.