Shipping Policy
Last Updated: October 17, 2025
“I’ve shipped thousands of kitchens over 30 years.
Here’s exactly how we’ll get your cabinets from our Atlanta-area warehouse to you safely, on time, and at the best price.”
– Steve
1. Shipping Methods & Costs
How We Ship Your Cabinets
| 1-5 Cabinets: | UPS/FedEx Ground – $150-300 |
| 6-10 Cabinets: | Small LTL Freight – $300-500 |
| Full Kitchen (11+): | LTL Freight (Averitt/Estes) – $400-800 |
| Orders Over $5,000: | FREE SHIPPING! |
2. Delivery Timeframes
Standard Lead Times:
- In-Stock Items: 7-10 business days
- Standard Orders: 6-8 weeks from order confirmation
- Custom Colors/Modifications: 8-10 weeks
- Rush Orders: 3-4 weeks (additional 25% rush fee)
Transit Times from Atlanta (Once Shipped):
From our Atlanta-area distribution center via Averitt Express [[3,4,7,9]]:
- Southeast (FL, GA, SC, NC): 1-2 business days
- Northeast (NY, MA, PA, NJ): 2-3 business days
- Midwest (IL, OH, MI, WI): 2-3 business days
- South Central (TX, LA, AR, OK): 2-3 business days
- Mountain States (CO, UT, AZ, NM): 3-4 business days
- West Coast (CA, OR, WA): 4-5 business days
Averitt Express Transit Map
Click below to view detailed transit times from our Atlanta distribution center to your location:
View Transit Map (PDF)3. Why We Ship from Atlanta
Our Atlanta-area distribution center [[3,7]] offers several advantages:
- Central Location: Optimal shipping times to both coasts
- Major Freight Hub: Access to all major carriers
- Lower Shipping Costs: More competitive rates than remote locations
- Faster Processing: Multiple daily pickups available
- Better Tracking: Advanced logistics infrastructure
4. Freight Shipping Details
What is LTL Freight?
LTL (Less Than Truckload) freight is how we ship full kitchens. Your cabinets are palletized, wrapped, and shipped via commercial truck. This is the safest, most cost-effective way to ship large orders.
Freight Delivery Options:
- Curbside Delivery (Standard): Driver delivers to curb/driveway – FREE
- Liftgate Service: For locations without loading dock – Add $75
- Inside Delivery: Driver brings inside first room – Add $150
- White Glove Service: Full placement in rooms – Add $350
- Appointment Delivery: Scheduled time window – Add $50
5. Delivery Process
What to Expect:
- Shipping Notification: You’ll receive tracking info when cabinets leave Atlanta
- Carrier Contact: Freight company calls 24 hours before delivery
- Delivery Day: Be available to receive and inspect shipment
- Inspection: Check all boxes before signing
- Documentation: Note any damage on delivery receipt
⚠️ IMPORTANT: Receiving Your Shipment
- You MUST be present to receive freight deliveries
- Inspect ALL boxes before driver leaves
- Take photos of any damage immediately
- Note damage on delivery receipt before signing
- Report damage within 48 hours
6. Shipping Damage Policy
Despite our best efforts, shipping damage occasionally occurs. Here’s how we handle it:
If You Receive Damaged Cabinets:
- Document Everything: Photos of damaged boxes and products
- Note on Receipt: Write “Damaged” before signing
- Call Me Immediately: (307) 314-4623
- Email Photos: [email protected]
- Keep Everything: Don’t throw away packaging
My Promise: I’ll handle the freight claim and get replacements shipped from Atlanta ASAP at no cost to you.
7. International Shipping
Canada:
- We ship to all provinces from Atlanta
- Additional customs/duties may apply
- Add 2-3 weeks to delivery time
- Shipping quote required – call for pricing
Mexico & Other Countries:
Contact me directly for international shipping quotes: (307) 314-4623
8. Shipping to Remote Locations
Live in a rural area? No problem! Our Atlanta distribution center ships nationwide:
- Mountain cabins in Colorado
- Beach houses in the Outer Banks
- Ranches in Montana
- Islands off the coast of Maine
- Desert homes in Arizona
Note: Remote locations may incur additional “beyond” charges from carriers. I’ll let you know the exact cost before shipping.
9. Free Shipping Details
🎉 FREE SHIPPING on Orders Over $5,000!
- Applies to standard curbside delivery
- Continental US only (excludes Alaska/Hawaii)
- Ships from our Atlanta distribution center
- Cannot be combined with other discounts
- Liftgate/inside delivery available at additional cost
10. Track Your Order
Once your cabinets ship from Atlanta, you’ll receive:
- Email with tracking number
- Link to carrier’s tracking page
- Estimated delivery date
- My direct number for questions: (307) 314-4623
11. Frequently Asked Questions
Q: Can I pick up my order to save on shipping?
A: Absolutely! You can pick up from our Atlanta-area warehouse. Call me to arrange.
Q: Why ship from Atlanta instead of directly from the manufacturer?
A: Consolidating in Atlanta allows us to quality-check your order, combine shipments for better rates, and provide faster, more reliable delivery.
Q: Do you ship to Alaska and Hawaii?
A: Yes, but shipping costs are higher from Atlanta. Contact me for a custom quote.
Q: Can I use my own shipping account?
A: Yes! Provide your account number and we’ll ship on your account from Atlanta.
Q: What if I’m not home for delivery?
A: Someone must be present for freight deliveries. We can arrange specific delivery dates.
Q: How are cabinets packaged?
A: Each cabinet is individually boxed, then palletized and shrink-wrapped for protection during the journey from Atlanta.
12. Contact Me About Shipping
Have questions about shipping? Want a custom quote? Need special arrangements?
Steve Eisenmenger
Kitchens By Remote
📧 Email: [email protected]
📱 Phone: (307) 314-4623
🕒 Mon-Fri: 10AM-4PM CST
📍 Ships from: Atlanta, GA area
My Shipping Promise
I’ve been shipping cabinets for 30 years. I know how stressful it can be to order something this expensive online and wait for it to arrive. Here’s my promise: Your cabinets will be carefully prepared at our Atlanta distribution center, professionally packed, and tracked every mile of the journey. I’ll personally monitor your shipment, keep you updated every step of the way, and if anything goes wrong, I’ll fix it. Your cabinets will arrive safely, or I’ll make it right. That’s how I’ve stayed in business for three decades.
– Steve
Quick Shipping Reference:
- Ships From: Atlanta, GA area
- Standard Delivery: 6-8 weeks
- Free Shipping: Orders over $5,000
- Damage Claims: Report within 48 hours
- Freight Delivery: Someone must be present
- Questions: Call (307) 314-4623