FAQ (Frequently Asked Questions)

Frequently Asked Questions

Find answers to common questions about our services, products, and process.

🎨 Design Services

We connect via video call to discuss your project. You’ll share photos and measurements of your space (we provide guides to help), and I’ll create professional designs using ProKitchen 3D software. You’ll see photorealistic renderings of your kitchen before ordering a single cabinet.

Everything is done remotely — no showroom visit required. We can work with clients anywhere in the United States.

No — initial consultations are completely free. We’ll discuss your project, answer your questions, and determine if we’re a good fit before any commitment.

Full-service design work (3D renderings, detailed specifications) is a paid service, but we’ll explain those fees upfront during your free consultation.

DIY Design: Free tools and resources to help you plan your own kitchen — measurement guides, floor plan grids, checklists, and budget calculators. Perfect if you enjoy the planning process and want to save money.

Full-Service Design: I handle everything — measurements review, 3D renderings, cabinet specifications, ordering coordination, and ongoing support. You make the fun decisions (style, colors, features), and I handle the technical details. Perfect if you want professional guidance or feel overwhelmed by the process.

Learn more about design options →

We serve clients nationwide across the United States. Since our design services are fully remote, we can work with homeowners anywhere in the country. Cabinets ship directly to your door or job site.

For Full-Service design, initial concepts are typically ready within 3-5 business days after receiving your measurements and preferences. The revision process depends on how many changes you want — most projects are finalized within 1-2 weeks.

DIY tools are available immediately — download and use them at your own pace.

💰 Ordering & Pricing

Premium Arizona-made cabinets (SOLLiD and ENVii) require a consultation to ensure we specify exactly what you need. Here’s the process:

  • Schedule a free consultation
  • Share your measurements and preferences
  • I’ll prepare a detailed quote within 48-72 hours
  • Quotes are valid for 30 days

Yes! Our RTA (Ready-to-Assemble) cabinets from DL Cabinetry can be purchased directly through our online store. Browse products, add to cart, and checkout — just like any online purchase.

If you’d like help selecting the right cabinets or have questions, I’m always happy to assist before you order.

We accept:

  • Credit & Debit Cards (Visa, Mastercard, Amex, Discover)
  • Square Pay
  • Cash App Pay
  • Apple Pay
  • Google Pay
  • Afterpay (buy now, pay later)

All payments are securely processed through Square.

All quotes for premium cabinetry (SOLLiD, ENVii) and design services are valid for 30 days from the date issued. After 30 days, pricing may change due to manufacturer adjustments, material availability, or market conditions.

Online pricing for RTA cabinets is current at time of purchase.

Yes! We have a Trade Account Program for contractors, builders, and design professionals with volume discounts and priority support.

Apply for a trade account →

🚚 Shipping & Delivery

Lead times vary by product line:

  • DL Cabinetry (RTA): Ships within 5-10 business days
  • SOLLiD Three-Series: 7-10 business days
  • SOLLiD Select-Series: 25-30 business days
  • SOLLiD Custom-Series: 40-45 business days
  • ENVii Cabinetry: 30-35 business days

Transit time after manufacturing depends on your location — typically 3-10 additional business days for shipping.

Yes! We ship to all 50 states. Cabinets are delivered directly to your home or job site. Specific shipping costs are calculated at checkout based on your location and order size.

Important — before signing for delivery:

  • Inspect all packages for visible damage
  • Note any damage on the delivery receipt
  • Take photos of damaged packaging
  • Contact us within 48 hours if you discover damage

Once delivered, store cabinets in a dry, climate-controlled area until installation.

Yes — just provide the job site address during checkout or when finalizing your order. Make sure someone is available to receive and sign for the delivery, and that there’s a dry space to store the cabinets.

🔧 Installation

Since we serve clients nationwide, installation is handled locally by you or your contractor. However, I’m happy to:

  • Provide detailed installation guides
  • Answer questions during your installation
  • Offer tips for finding qualified installers in your area
  • Review your installer’s questions about the design

Absolutely! RTA (Ready-to-Assemble) cabinets are designed for DIY installation. They come with:

  • Clear assembly instructions
  • All necessary hardware included
  • Pre-drilled holes for easy assembly

Basic tools required: drill, level, tape measure, screwdriver. Download our Assembly Instructions and Installation Guide for help.

Installation costs vary by location and complexity, but a general estimate is $75-$150 per cabinet box plus additional costs for accessories, trim, and molding installation.

Use our Budget Calculator to estimate total project costs including installation.

â†Šī¸ Returns & Warranty

Our return policy varies by product type:

  • RTA Cabinets: Returns accepted within 30 days for unopened, undamaged items
  • Custom Cabinets (SOLLiD, ENVii): Non-returnable once production begins
  • Damaged/Defective Items: Replacement or refund provided

View complete Refund & Returns Policy →

All cabinets include manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by brand:

View complete Warranty Information →

To file a warranty claim:

  • Take photos of the defect
  • Email photos to [email protected] with your order number
  • Describe the issue in detail
  • We’ll respond within 48 business hours

View complete warranty claim process →

đŸ—„ī¸ Products

SOLLiD Cabinetry: Traditional face-frame construction — the classic American cabinet style. A center stile (frame) is visible between doors. Great for traditional, transitional, and farmhouse kitchens.

ENVii Cabinetry: European frameless construction — no center stile, giving full access to cabinet interiors and a more modern, streamlined look. Great for contemporary and modern kitchens.

Both are made in Arizona with quality craftsmanship. Not sure which is right for you? Let’s discuss your project.

RTA (Ready-to-Assemble): Cabinets ship flat-packed and you assemble them on-site. Benefits include lower cost, easier shipping, and DIY-friendly. Brands: DL Cabinetry, ROC, AVA.

Pre-Assembled (Premium): Cabinets arrive fully built and ready to install. Benefits include faster installation and no assembly required. Brands: SOLLiD, ENVii.

Yes! Our DL Cabinetry products are CARB2 compliant, meeting stringent standards for formaldehyde emissions and promoting healthier indoor air quality.

Our Arizona-made cabinets (SOLLiD, ENVii) are manufactured locally, reducing transportation emissions and supporting local economies.

Door samples are available for most cabinet lines. Contact us to request samples — this helps you see actual colors, finishes, and construction quality before committing to a full order.

Request samples →

Still Have Questions?

Can’t find what you’re looking for? I’m happy to help with any kitchen design or cabinet questions — no obligation.

Contact Us

Call (307) 314-4623

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